Exchange & Return Policy

• Eligibility: You can request an exchange or return within 48 hours of receiving your order. Ensure the item is marked as exchange/return eligible on the product page.
• Reverse Pickup: We do not provide reverse pickup for products. You’ll need to self-ship the item(s) to us in case of return and exchange. Don’t worry, we’ll guide you through it!
• Not Eligible: Due to factors like color, quality, design, embroidery, or trims. Please review the product details carefully before purchasing, or contact customer service for further information. 

Note: Please be aware that each order is eligible for only one exchange or return. No further exchanges or returns will be allowed once this process is completed.

How to Exchange & Return

1. Initiate: Reach out to us via email at care@urbanstree.com or WhatsApp at +91 83029 16025 to start your return or exchange.

2. Pickup: We currently do not offer a reverse pickup facility, you will have to self-ship the items to our warehouse with your name, order no., and reason for exchange/return mentioned on the package.

3. Packaging: Use the original packaging to send the items back.

4. Condition: Items must be unused, unwashed, undamaged, and with all tags and labels intact.

Processing: After receiving and inspecting the item, we'll complete the exchange or issue a voucher within 10-15 days.

Refund & Exchange Policy

• Refund via Store Credit: All returns are processed as vouchers minus the shipping charges, which remain valid for 30 days.
• Exchange Shipping Charges: A non-refundable shipping fee of Rs 250 will apply to all exchanges when the order is dispatched from our warehouse.
• Non-Refundable Services: Shipping fees and gift services are non-refundable. Gift cards are not redeemable for cash.Sale and Discount Policy

Missing or Damaged Items

• Report: Please report any missing or damaged items within 24 hours of receiving your parcel.

• Proof: To initiate the process, kindly provide a video of the unboxing and photographs of both the item and the delivery package.

• Resolution: Our customer care team will promptly review the case and work towards a swift resolution.

Cancellation Policy

• Timing: Orders can be canceled only within 12 hours of placement for a voucher.

• After 12 Hours: Unfortunately, we cannot process cancellations after the 12-hour window.

Prepaid Orders: Prepaid orders are final and cannot be canceled after placement.

Urbanstree Lehengas are custom-made and therefore not eligible for return or exchange. 

All international orders are final sale and cannot be returned or exchanged.

Need Help? Chat with us, email care@urbanstree.com, or call/WhatsApp +91 83029 16025. We're here to assist you! 

Disclaimer: This applies to all orders placed on or after January 1st, 2025