The following are the terms and conditions which apply to the sales of made-to-measure and Ready Made garments and also to alterations to ready-made garments, purchased from Urbanstree by the customers.
Made-to-measure garments are personally tailored to the Customer’s specifications and cannot be re-sold.
Urbanstree is, therefore, unable to accept any cancellation of an order for a made-to-measure item.
Urbanstree will make all the reasonable efforts to accommodate any change to an existing order required by a Customer, but cannot guarantee to be able to do so, and reserves the right to make an additional charge to the Customer for any changes.
Items purchased from Urbanstree are non-exchangeable and non-refundable.
Please note, the garment(s) purchased are hand embroidered and hand-finished. Due to the complex nature of the garment, embellishments may disintegrate from the fabric. This is not a manufacturing fault.
Also, other fabrics such as chiffon and georgette are subject to pulls and rips as is the nature of the garment.
Made-to-measure items and their alterations are custom-made items to which the distance selling provisions of The Consumer Contracts (Information, Cancellation and Additional Charges) 2013 Regulations 2013 are not applicable.
Orders for alterations to ready-made garments cannot be canceled and any variation to an alteration order may be subject to an additional charge.
Should Urbanstree agree, in its absolute discretion, to accept a cancellation, it reserves the right to make a cancellation charge to the Customer.
In the event of any dispute as to whether a finished made-to-measure item or alteration to a ready-made item conforms with the Customer’s requirements, the description recorded on the Urbanstree Order or Measurement Slip shall be considered final.
Kindly note, the accuracy of measurements submitted to Urbanstree by the Customer will be entirely at the Customer’s own risk.
Urbanstree cannot guarantee the delivery of a finished made-to-measure garment to the Customer within any particular time, but will normally deliver within 4 weeks of accepting the Customer’s order.
Please note, ownership of any garment shall not pass to the Customer until paid for in full.
Safety of Garments
The garment should be kept in a separate cover when not in use and should not be in contact with any other garment, as direct contact with another embroidered outfit may damage it.
The garment must be kept out of contact with water and perfumes as they may cause discoloration.
The garment must be Dry Cleaned by a reputed dry cleaner company only.